Loqi Privacy Policy

Last Updated: 2024-10-22

Loqi Applications, LLC ("Loqi", "we," "us," or "our") operates the Loqi mobile application, which allows non-native speakers to practice conversing with an AI chatbot. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app. By using Loqi, you agree to the collection and use of your data as outlined in this policy.

1. Information We Collect

Personal Data

When you register for Loqi, we collect the following personal information:

• Name
• Email address

This information is required to create and manage your account.

Usage Data

We collect general usage data to understand how users interact with the app. This includes:

• Analytics on app interactions (e.g., pages visited, features used)
• Session duration and frequency of use

Device Information

We collect certain device information automatically, including:

• Device type
• Operating system
• IP address

Conversation Summaries

While full conversations are stored locally on your device, Loqi may store condensed summaries of your conversations in the cloud to improve your experience and personalize future chat interactions. These summaries are stored securely and are used solely for enhancing the functionality of the app.

Data Storage

All data is stored securely in third-party systems for technical purposes. No location data is collected.

2. How We Use Your Information

We use the collected data to:

• Provide and maintain the core functionality of Loqi
• Improve user experience and app performance
• Personalize future chat interactions
• Communicate with users for support or internal marketing (not third-party marketing)

3. Data Sharing and Disclosure

Third-Party Service Providers

We may share your data with third-party service providers to facilitate our app's operations, including:

• Supabase: Used for secure storage and database management of user information.
• RevenueCat: Manages subscription and payment-related data.
• Google Cloud and Apple: Facilitates user authentication and login.
• OpenAI: Provides AI chatbot functionality by processing user conversations to generate responses.

These third parties only access your data to perform tasks on our behalf and are contractually obligated to safeguard it.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests to prevent fraud or ensure safety.

4. Data Retention

We retain your personal information as long as necessary to provide Loqi’s services or until you delete your account. Deleting your account will trigger the removal of your personal data from our systems.

General analytics and usage data may be stored for as long as it is relevant for improving the app or for internal analytics purposes, unless the user requests deletion of their account.

5. Your Data Rights

You have the right to:

• Access, update, or delete your personal data by emailing us at [email protected]
• Withdraw consent for data collection by deleting your account

6. Data Security

We take appropriate security measures to protect your data, including:

• Token-based authentication for secure access
• Encryption of data at rest and in transit

In the event of a data breach, we will notify affected users via email within 72 hours of becoming aware of the breach.

7. Children’s Privacy

Loqi is intended for general use and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child under 13 without verification of parental consent, we will take immediate steps to delete such data and terminate the child’s account.

8. International Data Transfers

Your data may be transferred to and stored in the United States. We ensure that data is protected using token-based authentication and encrypted at rest and in transit, in compliance with relevant privacy regulations such as the GDPR.

9. GDPR Compliance

If you are located in the European Union (EU), you have specific rights under the General Data Protection Regulation (GDPR), including the right to request access to, correction of, or deletion of your personal data. You may also request that we restrict the processing of your personal data. To exercise these rights, please contact us at [email protected].

10. Changes to This Policy

We may update our Privacy Policy from time to time. You will be notified of any changes via email or within the app. We encourage you to review this page periodically for any updates.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

• Email: [email protected]